Returns
New: Faster & Easier Returns
Tried it on and don’t love it? We completely understand. Now you can return items
in-person for fast returns and refunds! We partner with Happy Returns to offer safe, contactless, and sustainable
returns. With over 9,000 drop-off locations nationwide, US-based customers can return all unused, unworn,
unwashed, or defective merchandise within 60 days of the ship date.
4 EASY STEPS:
- 1. Click the button below and enter your order number and zip code
- 2. For a FREE RETURN select the e-gift card refund option
- 3. Choose the Happy Returns “Return Bar” option to receive your QR code for a no-contact drop-off
- 4. Once your item has been dropped off, your refund will be initiated immediately
Returns for items shipped directly from third-party brands, heavy items, and items purchased
through websites like Amazon or Walmart cannot be processed through Happy Returns. See instructions below.
Common Questions
Returns Policy
Our goal is your complete satisfaction!If we have not delighted you,
all unused, unworn, unwashed, or defective merchandise may be returned within 60 days of ship date.
Your return is FREE when you select a refund in the form of a non-expiring
e-gift card.The e-gift card will be in the dollar amount of your returned item(s). You can also
choose to receive a refund back to your original payment method; however, charges may apply.
All sales are final after the 60-day period.A refund will not be
processed for products received after 60 days from the ship date.
To return items shipped directly from third party brands, heavy items, items purchased
through websites like Amazon and Walmart see the relevant section below.
Final sale items cannot be returned or exchanged.If you return a final
sale item, you will not be refunded for the item or shipment and the item will be donated to a charity local
to our Indianapolis, IN distribution center.
HOW TO START A RETURN ONLINE - FAST AND EASY
We partner with Happy Returns to offer safe, contactless, and sustainable returns. With over 9,000
drop-off locations nationwide, US-based customers can return all unused, unworn, unwashed, or defective
merchandise within 60 days of the ship date.
- 1. Start Your Return
- 2. Enter Order Number and Zip Code
- 3. Select the “Item” and “Reason for Return”
- 4. Select “Refund Method”:
- a. FREE RETURN in exchange for a non-expiring e-Gift Cardfor the full dollar amount of your returned item(s). This card is redeemable at any FullBeauty brand: Woman Within, Roaman’s, Catherine’s, Jessica London, Ellos, Active for All, Intimates for All, Shoes for All, Swimsuits for All, Brylane Home, KingSize, OneStopPlus, or FullBeauty Outlet. If you select the “Purchasing your own shipping label” option; shipping is at customers expense.
- b. Refund to your original method of payment:a $10.99 fee will be deducted from your refund if you select the Happy Returns Bar option or pre-paid shipping label return options.
- 5. Select Return Method:
- a. Drop off at Happy Returns Bar:
- i. Receive a QR code via email for no contact drop-off.
- ii. 9000+ drop off locations nationwide
- iii. No need to package or label your return
- iv. Your refund will be initiated immediately; a $10.99 fee will be deducted from your refund when you choose to have your refund returned to your original method of payment
- b. Return using the pre-paid shipping label:
- i. Print pre-paid shipping label and packing slip
- ii. Pack item securely, include packing slip and attach shipping label
- iii. Drop package off at any Fedex Shipping locations
- iv. Please keep your return tracking number for future reference
- v. Processing may take 2-3 weeks, you will receive an email when completed
- vi. A $10.99 fee will be deducted from your refund when you choose your refund to be returned to your original method of payment
- c. Return purchasing your own shipping label:
- i. Print packing slip
- ii. Pack item securely, include packing slip and attach shipping label at your cost
- iii. Mail to:
- FullBeauty Brands, Inc.
- 2300 Southeastern Avenue
- Indianapolis, IN 46283
- iv. Please keep your return tracking number for future reference
- v. Processing may take 2-3 weeks, you will receive an email when completed.
HOW TO START A RETURN WITH A PACKING SLIP – MAY TAKE 2-3 WEEKS
We offer a convenient way for you to return your item(s) using the invoice and documentation provided
with the original packaging.
- 1. Find the packing slip in the original packaging of your order
- 2. Select the “Item” and “Reason for Return”
- 3. Select “Refund Method”:
- a. FREE RETURNin exchange for a non-expiring e-Gift Card for the full dollar amount of your returned item(s). This card is redeemable at any FullBeauty Brand: Woman Within, Roaman’s, Catherines, Jessica London, Ellos, Active for All, Intimates for All, Shoes for All, Swimsuits for All, Brylane Home, KingSize, OneStopPlus, or FullBeauty Outlet. If you select the “Purchasing your own shipping label” option; shipping is at customer’s expense.
- b. Refund to your original method of payment:a $10.99 fee will be deducted from your refund when you choose your refund to be returned to original method of payment
- 4. Select Return Method:
- a. Return using the pre-paid shipping label:
- i. Print pre-paid shipping label and packing slip
- ii. Pack item securely, include packing slip and attach shipping label
- iii. Drop package off at any Fedex Shipping locations
- iv. Please keep your return tracking number for future reference
- v. Processing may take 2-3 weeks, you will receive an email when completed.
- vi. A $10.99 fee will be deducted from your refund when you choose to have your refund returned to your original method of payment
- c. Return purchasing your own shipping label:
- i. Print packing slip
- ii. Pack item securely, include packing slip and attach shipping label at your cost
- iii. Mail to:
- FullBeauty Brands, Inc.
- 2300 Southeastern Avenue
- Indianapolis, IN 46283
- iv. Please keep your return tracking number for future reference
- v. Processing may take 2-3 weeks, you will receive an email when completed.
HOW TO RETURN A HEAVY ITEM
Have a heavy item to return? An item is considered a heavy item if over 70 lbs. All oversized and heavy
items must be returned individually using FedEx Ground at the customer's expense. Schedule a pickup by
calling (800) 463-3339.
My Refund
Returns for Refund to e-Gift Card
Your return is FREE when you select a refund in the form of a non-expiring
e-gift card. It takes approximately 2-3 weeks to receive and process your return. Customers with
email addresses should expect to receive an email with their e-gift card information in approximately 1 week
from receipt of the return processed email.
For customers without an email address, please allow an additional week to receive a letter
in the mail containing your gift card information.
E-gift cards cannot be redeemed for cash or credit. It is important to retain the e-gift
card number/pin for your records. FullBeauty Brands is not responsible for lost or stolen e-gift cards.
E-gift card information is only retained in our system for 90 days. After that, your e-gift
card will still be valid, but you will need to provide the details noted on your refund email to redeem the
e-gift card towards a new order.
Returns for Refund to Original Payment Method
Refunds credited back to your original method of payment (minus a $10.99 fee, if applicable,
usually take approximately 3 weeks to process, and it may take up to two billing cycles for your credit to
appear on your monthly statement.
If you made your purchase with a check, money order or gift card, a refund check will be
mailed to the billing address you entered when placing your order.
Please note: If you completed an order as a partial payment with a gift card and/or rewards
certificate and an alternative payment method, the refund will be credited to the alternative payment method
used to place the order.
State-specific delivery fees are non-refundable unless your entire order is canceled before
shipment.
A refund or exchange will not be processed for products that have been worn or washed that
do not meet exchange or refund criteria or are received after 60 days from the original ship date. All sales
are final after 60 days.
My Return Status
Checking on a return is easy.
Simply select Order
Status. Once your return is received, it will be listed as "Returned" along with the date we
received and processed it.
Do we have your email address?
If you're a registered user or if you have provided us with your email address, you’ll
receive two confirmation emails. The first confirmation email will be sent to you when we receive your
return, and the second confirmation email will be sent to you when your return has been processed. It
takes approximately 2-3 weeks for us to receive and process your return, please allow an additional 7
business days for the return credit to post to your account.
Can I track my return?
Yes! If you used the return label provided by us, just visit USPS.com and enter the tracking number provided at
the time of your return.
For tracking heavy item returns, visit Fedex.com to check your Order Status. Once we’ve received and processed your
return, the status in your account will change to "Returned". Processing typically takes up to 2-3 weeks
from the time you mail the return.
RETURNING ITEMS PURCHASED WITH A GIFT CARD
If you used a gift card to pay for the entire purchase, you will receive a refund check for the
merchandise total issued to the billing address entered when you placed your order.
If you completed an order as a partial payment with a gift card and/or rewards certificate
and an alternative payment method, the refund will be credited to the alternative payment method used to
place the order (see My Refund section above for more information).
THIRD-PARTY RETURNS & EXCHANGES
Please follow the instructions on the packing slip provided in your third party shipment
and return to the indicated return address. Third-party vendor’s return policies may vary.
All sales are final 60 day after ship date.
Please return the item(s) and allow approximately 3-4 weeks for your return to be
processed and the refund to post to your account — less return label charges and postage fees (see My
Refund section above for more information).
Exchanges can not be processed for third party orders.
AMAZON, WALMART AND TARGET RETURNS
For orders placed on 3rd party vendor websites, items should be returned through the
original purchase website; third-party vendor’s return policies may vary.
All sales are final 60 day after ship date.
*Please see
Amazon Return process here
*Please see
Walmart Return process here
*Please see
Target Return process here
International Customers
Our goal is your complete satisfaction! If we have not delighted you, all unused, unworn,
unwashed or defective merchandise may be returned within 60 days from receipt. Returns received after 60
days will not be accepted.
We recommend that you use your local postal service to facilitate the returns back to our
facility. Postal carriers have more flexibility in working with you to clear your items through customs.
We also recommend that you select an insured and trackable option as we are not responsible for lost or
damaged packages. Further, the customer is the exporter of record from the destination country and is
responsible for all charges including freight, duties and brokerage costs incurred to return an item to
the FULLBEAUTY Brands Fulfillment Center in the United States. Title and risk of loss are yours and only
transfer to us once the product is received at our fulfillment center.
To start the returns process, please use the Global-E Returns Portal to receive a return
label for your order.
Please note that the shipping costs paid at the time of the order will not be refunded.
Questions or concerns should be directed to customer
service or by calling 1-915-225-4970
We’re Here To Help
Call us
1-800-955-2236
Email us
Customer service